Buyer Success Supervisor (m/w/d) – VIEWAR
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Be part of our crew and work in essentially the most thrilling area of the IT business: Augmented Actuality.
ViewAR is a number one supplier of Augmented Actuality software program options. With over 12 years of business expertise, we’re devoted to growing revolutionary merchandise that assist firms enhance their enterprise processes. Our options are already utilized by Fortune 100 firms for quite a lot of functions, comparable to indoor navigation, digitalization of workflows, incident tagging, worker onboarding and coaching.
Your Mission
As a Buyer Success Supervisor, you’ll take possession of buyer initiatives and information them via each stage of the Buyer Success Journey—from mission kick-off and preliminary implementation of our Augmented Actuality (AR) resolution to seamless, productive integration inside their group.
This function blends a robust customer-focused mindset with sensible technical expertise to successfully seek the advice of with prospects on adopting our options. Our shoppers primarily function within the industrial and manufacturing sectors.
The Buyer Success Journey is tailor-made to every buyer’s distinctive wants, with distinct challenges at every stage. Key duties embrace understanding the client’s necessities and on-site context, figuring out (and partially resolving) technical points throughout and after implementation, clearly speaking and educating the client, constructing trusted relationships, and effectively managing initiatives end-to-end.
You’ll be a part of our rising Buyer Expertise crew—encompassing Buyer Success, Assist, and Schooling—at an thrilling time as we form this new division to make a robust impression on the corporate’s success. In case you’re searching for a significant function in an thrilling know-how area, we’d love to listen to from you.
Obligations
- Take possession of and accountability for Buyer Success, Tasks end-to-end implementing our AR options.
- Professional-actively have interaction with prospects to succeed in the ‘growth stage’.
- Set up trusted relationships and keep ongoing communication.
- Perceive buyer wants and collect detailed necessities.
- Determine and, the place doable, resolve technical points, and supply ongoing help.
- Educate and empower prospects to successfully use our options.
- Co-create with numerous exterior and inner stakeholders to drive significant impression.
- Be accountable for the entire and proper data documentation (Confluence, Jira, and Slack).
What You Carry Alongside
The best candidate has a can-do angle, is snug dealing with technically complicated buyer initiatives, and approaches every interplay with a robust customer-centric mindset.
You must have the power to method issues from the client’s perspective to know the underlying (technical) points and seek the advice of successfully. Related expertise in at the very least one of many following areas is crucial, with each areas most popular:
- Technical Account Administration or Consulting (expertise that features speaking with shoppers, sustaining constant contact, and managing initiatives).
- Buyer Assist – 1st or 2nd Stage (e.g, expertise in a help hotline)
You must have a foundational understanding of the next technical areas—depth shouldn’t be required, however sufficient familiarity to understand their relevance to our resolution:
- Relational Database Administration (understanding of database performance, SQL queries, and so forth.).
- HTML / Web Know-how (information of servers, shoppers, and primary internet infrastructure).
- JSON and Programming Ideas (skill to learn JSON scripts, primary understanding of programming rules, and the aim of APIs).
- Picture Modifying (some expertise with image or video enhancing).
- 3D Modeling and Augmented Actuality Growth (e.g., some expertise with 3D modeling software program or normal information from pursuits like online game improvement).
Moreover, you convey
- Proficiency in German (C1 degree) and English (C1 degree)
- Expertise with Confluence, Jira, Slack, and Google Suite
- Self-sufficiency and powerful self-organization expertise
- Resilience and adaptableness
- Willingness to journey as wanted
What We Supply
- Impartial but team-oriented work inside a global crew
- Flat hierarchies
- Publicity to cutting-edge know-how
- A contemporary workplace within the coronary heart of Vienna
- Dwelling Workplace / Distant Working two days per week
- The most recent technical tools for work
- Free drinks, contemporary fruit, and quite a lot of snacks
We sit up for receiving your software!