Buyer Success Supervisor (m/w/d) – Viewar

Be a part of our staff and work within the hottest space of the IT trade:
Augmented Actuality

Who’re we?

VIEWAR is a number one supplier of augmented actuality (AR) software program options. With over 12 years of expertise within the trade, we dedicate our work to creating revolutionary merchandise that  assist firms enhance their enterprise processes. Our options are already in use by Fortune 100 firms for a wide range of purposes like indoor navigation, digitization of labor directions, upkeep excursions, worker onboarding and coaching, distant help and lots of extra.
Take a look at this overview of our system

Your Mission:

We’re searching for a Buyer Success Specialist to make sure that our customers have an distinctive expertise with our Augmented Actuality (AR) resolution. On this position, you’ll assist our inside gross sales staff, seize market necessities, and collect suggestions to drive product enhancements. You’ll lead technically complicated buyer initiatives and advise our purchasers to develop the very best resolution tailor-made to their wants. Your ardour for AR and dedication to buyer satisfaction will assist us keep a powerful buyer base and constantly enhance our AR choices.

Your Duties:

• You’ll work carefully with our clients and information them by means of:
  • Implementing our AR resolution
  • Capturing fundamental necessities and desires
  • Discovering Use Instances
  • Figuring out mandatory software program interfaces
• You’re the voice of the client and keep fixed communication throughout and after initiatives.
• You present fast assist to each clients and the inner gross sales staff by providing your technical experience.
• You accumulate and analyze consumer suggestions to drive product enhancements and improve the AR expertise.
• Develop instruments corresponding to FAQs, tutorials, and documentation to assist customers.
• You collaborate with the product administration staff to make sure consumer suggestions is built-in into the product roadmap.
• You construct and keep sturdy relationships with customers to make sure success with our AR purposes.

What You Convey:

• Bachelor’s diploma or equal schooling, e.g., in Pc Science, Engineering, or a associated technical self-discipline.
• Preliminary expertise in technical challenge administration, with a deal with software program.
• Stable challenge administration expertise.
• Technical information and the flexibility to establish, remedy, and successfully talk technical issues with the event staff.
• Glorious communication expertise in German, native stage, and English C1 stage.
• Data in buyer relationship administration and the flexibility to construct and keep sturdy buyer relationships.
• A proactive and results-oriented mindset with a deal with making certain the success of our clients.

What We Supply:

• Unbiased, but team-oriented work in a global staff
• Flat hierarchies
• New expertise
• A cool workplace within the heart of Vienna
• Newest technical tools
• Free drinks, contemporary fruit, and numerous snacks
• An annual gross wage of € 50,000,- (or extra, relying on {qualifications} and expertise) – Full-time place

We stay up for your software!

Advantages

Sport and Health
Get a reduction at myclubs and select from over 5,000 sports activities affords. Select the myClubs sports activities subscription that fits you finest. Merely obtain the myClubs app and get began!

Worldwide Aptitude
A nice and open working environment in an fascinating, promising and always rising trade and an internationally oriented firm.

Expertise and Devices
Entry to the up-to-date applied sciences and funky {hardware} and devices (Magic Leap, Oculus, Apple Imaginative and prescient Professional, and many others.). Newest recreation consoles for leisure after a tough day’s work can be found for workers.

Meals and Drinks
Numerous it! Espresso, drinks, chocolate, toasts, biscuits and fruit to take freely. There may be lots to maintain caffeine and blood sugar ranges up excessive.

Group Occasions
There are cool staff occasions each month: Beer & Burgers, wakeboarding, boating, laser tag, excursions, and far more. Don’t like every of them? Suggest your personal concepts at any time.