The Evolution of Augmented Actuality Distant Help

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IIn the world of business options, distant help has grow to be an indispensable device for optimizing assist, decreasing downtime, and making certain the sleek operation of equipment and gear. Whereas all different distant help functions are nonetheless on model 1.0, VIEWAR, a number one participant within the Augmented Actuality (AR) business, has regularly pushed the boundaries of distant help know-how, evolving from Distant Help 1.0 providing to the visionary idea of Distant Help 3.0. On this weblog put up, we’ll take you on a journey by means of VIEWAR’s outstanding development, highlighting the important thing variations between Distant Help 1.0, 2.0 and envisioning the long run with Idea Distant Help 3.0, the place we see our future.

Distant Help 1.0 – Commonplace Distant Help

Distant Help 1.0, introduced the ability of video reside streaming switch from frontline employees to distant consultants. Whereas this was a big leap ahead, it had its limitations. In Distant Help 1.0, most different suppliers solely ran AR on the sender’s aspect, transferring a display recording to the professional off-site. This strategy resulted in a number of challenges:

  • Lack of AR Monitoring: Augmented Actuality annotations had been solely seen on the frontline employee’s display, with no monitoring functionality. This made it difficult for distant consultants to exactly information and help.
  • High quality Degradation: Video compression was a needed evil when bandwidth wasn’t very best, resulting in a discount in picture high quality. This compression affected each the AR annotation layer and the picture seize, inflicting potential issues.

Distant Help 2.0 – VIEWAR’s Leap Ahead

VIEWAR addressed these challenges head-on with Remote Assistance 2.0 which is our present model, setting a brand new commonplace in distant help. This model launched streaming digital camera picture coupled with AR monitoring, providing a number of benefits:

  • Freeze and Draw: With Distant Help 2.0, the digital camera picture will mechanically freeze whenever you draw on it. This real-time interplay improved the standard of steering.
  • Excessive Decision Lock: The power to cut back picture decision whereas sustaining readability allowed for environment friendly distant help, even with restricted bandwidth. Attributable to the truth that the photographs comprise monitoring info, you’ll be able to draw on frames with a delay and the system will calculate the precise place for drawing. 
  • Timeline Characteristic: Distant Help 2.0 included a singular timeline characteristic, enabling consultants to rewind the digital camera stream and draw on earlier frames. This was invaluable for troubleshooting and evaluation.
  • Object Monitoring: VIEWAR mixed distant help with object monitoring, permitting consultants to focus on predefined Factors of Curiosity (POIs) on units. This eradicated the necessity for verbal directions and improved accuracy.
  • Indoor Navigation Integration: VIEWAR built-in indoor navigation maps and POIs into Distant Help 2.0, streamlining the method of guiding frontline employees inside distant help calls.

Idea Distant Help 3.0 – Envisioning the Future

Whereas Distant Help 1.0 and Distant Help 2.0 have been spectacular milestones in VIEWAR’s journey, the true imaginative and prescient lies forward with Idea Distant Help 3.0, the place we see our future. This groundbreaking idea seeks to mix distant help with AR workflows, ushering in a brand new period of effectivity and productiveness:

  • Pre-Troubleshooting Workflows: Earlier than initiating a distant help name, customers can comply with step-by-step workflows designed to assist them resolve points independently. These workflows will undergo troubleshooting steps, let the person reply questions and file photographs.
  • Workflow Integration: If the difficulty stays unresolved, they’ll seamlessly transition to a distant help name. What units Distant Help 3.0 aside is that the assistant can entry the person’s workflow inputs, solutions to questions and pictures, considerably expediting the troubleshooting course of for the supporter.


VIEWAR’s providing of Remote Assistance 2.0 and the visionary idea Distant Help 3.0 showcases the relentless pursuit of effectivity and productiveness in our distant help options. It  addresses the important thing limitations, leading to a product that not solely meets business requirements however persistently raises the bar. As we sit up for Idea Distant Help 3.0, we see a future the place VIEWAR continues to push boundaries and redefine the panorama of business options, making distant help smarter, extra intuitive, and extra highly effective than ever earlier than. Keep tuned for the evolution of VIEWAR’s revolutionary know-how.

Change into a part of the beta

VIEWAR gives a beta program to take part for experiencing Distant Help 2.0 and three.0, letting you be a part of this evolution step. Enroll now by filling within the contact type under.

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