HARDI deploys RealWear Sensible Glasses for distant help

March 21, 2024 – RealWear, a supplier of good glasses for frontline employees, has just lately introduced that HARDI Worldwide A/S, a producer of superior agricultural equipment, has deployed RealWear Navigator 520 good glasses and an after gross sales idea from Innomize to supply its prospects real-time distant technical help.

HARDI exports its choices to farmers in over 100 international locations and has a workforce of roughly 600 workers throughout the globe, with subsidiaries and manufacturing items spanning most continents. The corporate’s highly-advanced agricultural equipment operates in harsh environments, and any upkeep exterior of scheduled servicing is sometimes required, in line with RealWear.

On events the place unexpected challenges come up, the experience of a technical service skilled from HARDI is required. Beforehand, these service professionals must bodily journey to the placement and resolve points, incurring further prices and downtime for purchasers.

With elevated downtime probably inflicting important impacts to farmers and the weather-dependent agriculture trade, HARDI needed to restrict this downtime for purchasers as a lot as attainable. Because of this, the corporate checked out numerous good glasses to create a brand new workflow course of the place points might be resolved remotely. Working with RealWear Gold Associate, Innomize, HARDI chosen the RealWear Navigator 520.

Now, when help is required, on-site technicians carrying a RealWear Navigator 520 can join remotely with a HARDI professional to view what the technician is seeing in real-time by video streaming. This allows specialists to information on-site technicians visually to resolve the issue which is recognized sooner, and reduces downtime and intervention prices.

“We’ve deployed a number of RealWear gadgets thus far in our preliminary section of our world rollout”, commented Mads Ulrik Petersen, Aftermarket Supervisor at HARDI. “Whereas we’ve used good glasses internally in our technical service operations since 2021, we at the moment are transitioning right into a extra industrial section. HARDI now presents this answer to farmers and sellers permitting them to buy the know-how and obtain sooner technical help.”

The RealWear Navigator 520s being utilized by HARDI characteristic Distant Eye from Wideum, a distant video help software program utilized in good glasses. It permits each the technician and the professional to speak hands-free. The software program additionally incorporates an AI translator for multilingual communication, permitting customers to talk of their native language, which then will get translated into one other language in real-time.

“HARDI’s deployment of RealWear good glasses units a benchmark for the agricultural trade and showcases the know-how’s potential influence on companies working in various and worldwide settings. Overcoming language limitations is a pivotal facet, particularly when coping with prospects throughout a number of territories. It’s a problem that, when tackled successfully, can considerably improve world operations,” added Helle Rosenberg, Enterprise Growth Specialist at Innomize.

Trying to the longer term, Petersen added: “Investing in our giant and complicated machines is a big dedication for farmers, given the substantial monetary outlay. These machines are packed to the brim with electronics, and any disruption to those parts can render the whole machine inoperable. As a part of our technique, we’re planning to combine RealWear good glasses into each sale of sure fashions in our assortment.”

For extra data on RealWear and its good glasses and distant help options, please go to the corporate’s website.

Picture credit score: RealWear / HARDI