Uncover insights with the Amazon Q Enterprise Microsoft Groups connector

Microsoft Teams is an enterprise collaboration device that lets you construct a unified workspace for real-time collaboration and communication, conferences, and file and utility sharing. You may trade and retailer precious organizational information inside Microsoft Groups.

Microsoft Groups knowledge is commonly siloed throughout totally different groups, channels, and chats, making it tough to get a unified view of organizational information. Additionally, vital data will get buried in prolonged chat threads or misplaced in channel backlogs over time.

You need to use Amazon Q Business to unravel these challenges. Amazon Q Enterprise is a generative AI-powered assistant that may reply questions, present summaries, generate content material, and securely full duties primarily based on knowledge and data in your enterprise techniques. It empowers staff to be extra artistic, data-driven, environment friendly, ready, and productive.

Integrating Amazon Q with Microsoft Groups allows you to index all disparate knowledge right into a single searchable repository. You need to use pure language capabilities to ask inquiries to floor related insights from Microsoft Groups knowledge. With Amazon Q, you don’t must continuously swap between totally different Microsoft Groups workspaces and apps to seek out data. You may question for Microsoft Groups knowledge alongside different enterprise knowledge sources from one interface with correct entry controls.

On this publish, we present the best way to join your Microsoft Groups with Amazon Q utilizing the Amazon Q Business Microsoft Teams connector. We additionally stroll via the connector’s capabilities and customary challenges confronted when setting it up.

Overview of the Amazon Q Enterprise Microsoft Groups connector

A knowledge supply connector is a mechanism for integrating and synchronizing knowledge from a number of repositories into one container index. Once you use the info supply connector, Amazon Q could have its personal index the place you’ll be able to add and sync paperwork. The doc is a unit of information, and the best way to depend a doc varies by connector. Amazon Q robotically maps built-in fields to attributes in your knowledge supply when it crawls and index paperwork. If a built-in area doesn’t have a default mapping, or if you wish to map further index fields, customized area mappings might help you specify how an information supply attribute maps to your Amazon Q utility. For a Microsoft Groups knowledge supply, Amazon Q helps the next doc varieties:

• Chat messages – Every chat message is a single doc
• Chat attachments – Every chat attachment is a single doc
• Channel posts – Every channel publish is a single doc
• Channel wikis – Every channel wiki is a single doc
• Channel attachments – Every channel attachment is a single doc
• Assembly chats – Every assembly chat is a single doc
• Assembly recordsdata – Every assembly file is a single doc
• Assembly notes – Every assembly notice is a single doc
• Calendar assembly (assembly element) – Every calendar assembly is a single doc

Check with Microsoft Teams data source connector field mappings for which fields are supported for every supported knowledge sort. You can too see Supported document formats in Amazon Q Business to grasp which paperwork codecs (resembling CSV and PDF) are supported for recordsdata.

The Amazon Q Enterprise Microsoft Groups connector helps OAuth 2.0 with Consumer Credentials Stream to authenticate Amazon Q to entry your Microsoft Groups occasion. Amazon Q requires your Microsoft Groups shopper ID and shopper secret to be saved in AWS Secrets Manager.

Amazon Q crawls entry management lists (ACLs) and id data for authorization. Amazon Q indexes the ACL data that’s connected to a doc together with the doc itself. The knowledge contains the consumer electronic mail tackle and the group identify for the native group or federated group. Then, Amazon Q filters chat responses primarily based on the end-user’s entry to paperwork. Your Amazon Q customers can solely entry to the paperwork that they’ve permission to entry in Microsoft Groups. An Amazon Q Enterprise connector updates the adjustments within the ACLs every time your knowledge supply content material is crawled.

Overview of answer

The next diagram illustrates the answer structure. In our answer, we configure Microsoft Groups as an information supply for an Amazon Q utility utilizing the Amazon Q Enterprise Microsoft Groups connector. Amazon Q makes use of credentials saved in Secrets and techniques Supervisor to entry to Microsoft Groups. Amazon Q crawls and indexes the paperwork and ACL data. The consumer is authenticated by AWS IAM Identity Center. When consumer submits a question to the Amazon Q utility, Amazon Q retrieves the consumer and group data and gives solutions primarily based on paperwork that the consumer has entry to.

Stipulations

Earlier than you arrange the Amazon Q Enterprise Microsoft Groups connector, full the next prerequisite steps in Microsoft Groups.

First, put together Microsoft customers which have the Microsoft Groups license connected. You may obtain this although the Microsoft 365 admin heart and referring to Assign licenses by using the Licenses page. Should you don’t have Microsoft consumer account but, see Add users and assign licenses at the same time.

Subsequent, put together the Microsoft 365 tenant ID and OAuth 2.0 credentials containing a shopper ID, shopper secret, consumer identify, and password, that are required to authenticate Amazon Q to entry Microsoft Groups.

1. Create a Microsoft Groups account in Microsoft 365. For directions, discuss with How do I get Microsoft Teams?
2. Register an utility within the Microsoft Azure Portal:
   1. Log in to the Microsoft Azure Portal along with your Microsoft credentials.
   2. On the App registrations web page, select New Registration to register an utility. For directions, discuss with Quickstart: Register an application with the Microsoft identity platform.
      
   3. Copy your Microsoft 365 tenant ID and shopper ID. You will discover them on the overview web page of your utility.
      
3. Create your credentials:
   1. Within the Certificates & secrets and techniques part of your utility web page, select New Consumer Secret.
   2. Full the Description and Expires fields and select Add.
      
   3. Save the key ID and secret worth to make use of them later if you configure the Amazon Q Enterprise Microsoft Groups connector.

Be sure to saved the key worth earlier than shifting on to different pages. The worth is barely seen if you create the key.

4. Add essential permissions:
   1. Within the API Permissions part of your utility web page, select Add a Permission.
   2. Select Microsoft Graph so as to add the required permissions
      
   3. Choose your essential permissions. Check with Prerequisites for connecting Amazon Q Business to Microsoft Teams for the record of required permissions for Amazon Q to entry every doc sort of Microsoft Groups. Additionally, overview Microsoft Graph permissions reference to grasp the scope of every permission.
      
   4. Select Add permissions, and ensure that you just efficiently added the required permissions.
      
5. After you efficiently configure the appliance within the Azure AD portal, you’ll be able to add some take a look at knowledge in your Microsoft Groups account:
   1. Log in to Microsoft Teams along with your Microsoft Groups consumer account.
   2. Add some pattern knowledge within the Microsoft Groups chat, calendar, and wiki.

The next screenshot reveals an instance of data added to the Microsoft Groups chat.

The next screenshot reveals an instance of data added to the Microsoft Groups calendar.

Create an Amazon Q Enterprise utility

An Amazon Q utility is the first useful resource that you’ll use to create a chat answer. Full the next steps to create the appliance:

1. On the Amazon Q Business console, select Functions within the navigation pane.
2. Select Create utility.
3. For Software identify, enter a reputation on your utility.
4. For Entry administration technique, select AWS IAM Identification Middle
5. For Fast begin consumer, select customers you’ll give entry to this utility:
   1. If customers are usually not created but in your IAM Identification Middle, select Add new customers and teams, and Add and assign new customers.
   2. Select Add new customers; enter values for Username, First identify, Final identify, and E mail tackle; and select Subsequent. This consumer identify should be the identical as your Microsoft Groups consumer identify.
      
   3. Select Add, then Assign
6. For Choose subscription, select your most well-liked Amazon Q subscription plan for customers. For this publish, we select Q Enterprise Lite. Check with Amazon Q Business pricing to grasp the variations between Q Enterprise Lite and Q Enterprise Professional.
7. For Software particulars, depart it because the default setting.
8. Select Create.

Create and configure a Microsoft Groups knowledge supply

Full the next steps to arrange your knowledge supply:

1. Select Information sources within the navigation pane in your utility web page.
2. Select Choose retriever:
   
   1. For Retrievers, select Native
   2. For Index provisioning, select the mannequin that matches your utility wants. For this publish, select Starter.
   3. For Variety of items, enter 1. Every unit is 20,000 paperwork or 200 MB, whichever comes first. Check with the doc sort desk mentioned within the answer overview to grasp how a doc is counted for Microsoft Groups knowledge, and set the suitable items for the info quantity of your Microsoft Groups account.
   4. Select Verify
      
3. Select Add knowledge supply on the Information sources web page
4. Select Microsoft Groups
   
5. Within the Identify and outline part, enter a reputation and outline on your knowledge supply.
6. Within the Supply part, for Tenant ID, enter the tenant ID you saved within the prerequisite steps. Your Microsoft tenant ID is totally different out of your group identify or area.
7. Within the Authorization part, for Handle ACLs, select Allow ACLs.

After you allow ACLs, the info supply must be deleted and recreated to disable ACLs.

8. Within the Authentication part, for AWS Secrets and techniques Supervisor secret, select your Secrets and techniques Supervisor secret that shops your Microsoft Groups shopper ID and shopper secret. Should you don’t have one, select Create and add new secret and supply that data.
   
9. For Fee mannequin, select a licensing and cost mannequin on your Microsoft Groups account.

Some Microsoft Groups APIs in Microsoft Graph can select a licensing and cost mannequin utilizing the mannequin question parameter. Check with Payment models and licensing requirements for Microsoft Teams APIs for extra particulars.

10. Within the Configure VPC and safety group part, select your sources if you wish to use a digital personal cloud (VPC).
11. Within the IAM function part, create a brand new service function to entry your repository credentials and index content material or select an current IAM function.
12. Within the Sync scope part, present the next data to configure the sync scope on your setup. These settings will considerably have an effect on your crawling and indexing time.
    1. For Sync contents, choose the content material to sync.
    2. Enter a price for Most file dimension.
13. Underneath Further configuration, present the next elective data:
    1. For Calendar crawling, enter the date vary for which the connector will crawl your calendar content material.
    2. For Consumer electronic mail, enter the consumer emails you wish to embody in your utility.
    3. For Workforce names, add patterns to incorporate or exclude groups present in Microsoft Groups out of your utility.
    4. For Channel names, add patterns to incorporate or exclude channels present in Microsoft Groups out of your utility.
    5. For Attachment regex patterns, add common expression patterns to incorporate or exclude sure attachments for all supported entities. You may add as much as 100 patterns.
14. Within the Sync mode part, choose the way you wish to replace your index when your knowledge supply content material adjustments. We advocate utilizing New, modified, or deleted content material sync to solely sync new, modified, or deleted content material, and shorten the time of the info sync.
15. Within the Sync run schedule part, select how usually Amazon Q will sync along with your knowledge supply. For particulars, see Sync run schedule.
16. Within the Tags part, you’ll be able to add tags optionally.
17. Select Add knowledge supply
    
    
18. Navigate to Information supply particulars and select Sync now to start crawling and indexing knowledge out of your knowledge supply.

When the sync job finishes, your knowledge supply is able to use.

Run pattern queries

When your knowledge sync is full, you’ll be able to run some queries although the Amazon Q internet expertise.

1. On the appliance particulars web page, navigate to the Net expertise settings part and select the hyperlink for Deployed URL.
   
2. Register along with your IAM Establish Middle consumer identify and password (plus multi-factor authentication codes in the event you configured them). If that is your first time logging in, discover the invitation electronic mail in your inbox and arrange a password by following the directions within the immediate.
   
3. Enter your queries within the Amazon Q immediate.

The next screenshots present some instance queries.

Index aggregated Groups channel posts

With the current enhancement, Amazon Q Enterprise can now mixture channel posts as a single doc. This lets you improve accuracy and maximize the usage of an index unit.

The next screenshots present a channel publish that takes the type of an authentic publish by a consumer and different customers responding, and a pattern question for the data on the publish. The Groups connector aggregates this publish thread as a single doc.

Troubleshooting and regularly requested questions

On this part, we focus on some frequent points and the best way to troubleshoot.

Amazon Q Enterprise isn’t answering any questions

The frequent purpose is that your doc hasn’t been listed efficiently or your Amazon Q consumer doesn’t have entry to the paperwork. Assessment the error message within the Sync run historical past part in your knowledge supply particulars web page. Amazon CloudWatch Logs are additionally out there so that you can examine the document-level errors. For the consumer permission, ensure you logged in with the proper Amazon Q consumer. Test if the consumer identify matches the consumer identify in Microsoft Groups. Should you nonetheless see the problem, open an AWS Help case to additional examine your problem.

The connector is unable to sync or the doc isn’t listed

This might occur due to some causes. A synchronization job usually fails when there’s a configuration error within the index or the info supply. The next are frequent eventualities:

• Your IAM function connected to your connector doesn’t have sufficient permission to entry the required AWS companies (for instance, Secrets and techniques Supervisor). We advocate creating a brand new service function on your connector.
• Your connector doesn’t have the proper credentials to entry Microsoft Groups. Assessment the Microsoft tenant ID, shopper ID, and shopper secrets and techniques supplied to your connector.
• The cost and license mannequin you selected on your connector doesn’t match the required license to name some Microsoft Groups APIs. Assessment your license and take a look at totally different ones.
• Your Amazon Q utility has reached the utmost restrict to ingest paperwork. Enhance the variety of items for index provisioning in your Amazon Q utility.
• Your Microsoft Graph API calls throughout your sync might need briefly confronted throttling limits on the variety of concurrent calls to a service to forestall overuse of sources. Modify your sync scope and sync mode of your knowledge supply connector to scale back the variety of operations per request.

The information supply contents are up to date, however Amazon Q Enterprise solutions utilizing previous knowledge

Your Amazon Q index may not have the most recent knowledge but. Be sure to selected the suitable sync schedule. If you could instantly sync the info, select Sync now.

The way to decide if the rationale you’ll be able to’t see solutions is because of ACLs

Run the identical question from two totally different customers who’ve totally different ACL permissions in Microsoft Groups.

The way to sync paperwork with out ACLs

For the Microsoft Groups connector, you could have the choice to disable ACLs if you create an information supply. When ACLs are disabled for an information supply, all paperwork ingested by the info supply develop into accessible to all end-users of the Amazon Q Enterprise utility. To show off ACLs, you could be granted the DisableAclOnDataSource IAM motion. If that is disabled throughout creation, you’ll be able to allow it at a later time. After you allow ACLs, it may’t be disabled. To disable ACLs, you could delete and recreate the info supply. Check with Set up required permissions for extra element.

Clear up

To keep away from incurring future expenses, clear up any sources created as a part of this answer.

1. Delete the Amazon Q Enterprise Microsoft Groups connector so any knowledge listed from the supply is faraway from the Amazon Q utility.
   
2. Take away customers and unsubscribe the Amazon Q subscription in the event you created them on your testing.
   
3. Should you created a brand new Amazon Q utility on your testing, delete the appliance.
   

Conclusion

On this publish, we mentioned the best way to configure the Amazon Q Enterprise Microsoft Groups connector to index chat, messages, wiki, and recordsdata. We confirmed how Amazon Q allows you to uncover insights out of your Microsoft Groups workspace faster and reply your wants sooner.

To additional enhance the search relevance, you’ll be able to allow metadata search, which was introduced on October 15, 2024. Once you join Amazon Q Enterprise to your knowledge, your knowledge supply connector crawls related metadata or attributes related to a doc. Amazon Q Enterprise can now use the connector metadata to get extra related responses for consumer queries. Check with Configuring metadata controls in Amazon Q Business for extra particulars. You can too use the metadata boosting function. This lets you fine-tune the best way Amazon Q prioritizes your content material to generate probably the most correct reply.

To study extra in regards to the Amazon Q Enterprise Microsoft Groups connector, discuss with Connecting Microsoft Teams to Amazon Q Business. We additionally advocate reviewing Best practices for data source connector configuration in Amazon Q Business.

Concerning the Creator

Genta Watanabe is a Senior Technical Account Supervisor at Amazon Net Companies. He spends his time working with strategic automotive prospects to assist them obtain operational excellence. His areas of curiosity are machine studying and synthetic intelligence. In his spare time, Genta enjoys spending high quality time along with his household and touring.