Democratizing AI: How Thomson Reuters Open Enviornment helps no-code AI for each skilled with Amazon Bedrock

This submit is cowritten by Laura Skylaki, Vaibhav Goswami, Ramdev Wudali and Sahar El Khoury from Thomson Reuters.

Thomson Reuters (TR) is a number one AI and expertise firm devoted to delivering trusted content material and workflow automation options. With over 150 years of experience, TR offers important options throughout authorized, tax, accounting, threat, commerce, and media sectors in a fast-evolving world.

TR acknowledged early that AI adoption would basically rework skilled work. In line with TR’s 2025 Future of Professionals Report, 80% of execs anticipate AI considerably impacting their work inside 5 years, with projected productiveness beneficial properties of as much as 12 hours per week by 2029. To unlock this immense potential, TR wanted an answer to democratize AI creation throughout its group.

On this weblog submit, we discover how TR addressed key enterprise use instances with Open Enviornment, a extremely scalable and versatile no-code AI answer powered by Amazon Bedrock and different AWS providers corresponding to Amazon OpenSearch Service, Amazon Simple Storage Service (Amazon S3), Amazon DynamoDB, and AWS Lambda. We’ll clarify how TR used AWS providers to construct this answer, together with how the structure was designed, the use instances it solves, and the enterprise profiles that use it. The system demonstrates TR’s profitable method of utilizing current TR providers for fast launches whereas supporting hundreds of customers, showcasing how organizations can democratize AI entry and assist enterprise profiles (for instance, AI explorers and SMEs) to create functions with out coding experience.

Introducing Open Enviornment: No-code AI for all

TR launched Open Arena to non-technical professionals to create their very own custom-made AI options. With Open Enviornment customers can use cutting-edge AI powered by Amazon Bedrock in a no-code atmosphere, exemplifying TR’s dedication to democratizing AI entry.

At the moment, Open Enviornment helps:

• Excessive adoption: ~70% worker adoption, with 19,000 month-to-month energetic customers.
• Customized options: Hundreds of custom-made AI options created with out coding, used for inner workflows or built-in into TR merchandise for patrons.
• Self-served performance: 100% self-served performance, in order that customers, no matter technical background, can develop, consider, and deploy generative AI options.

The Open Enviornment journey: From prototype to enterprise answer

Conceived as a fast prototype, Open Enviornment was developed in underneath six weeks on the onset of the generative AI growth in early 2023 by TR Labs – TR’s devoted utilized analysis division centered on the analysis, improvement, and software of AI and rising developments in applied sciences. The aim was to assist inner group exploration of huge language fashions (LLMs) and uncover distinctive use instances by merging LLM capabilities with TR firm knowledge.

Open Enviornment’s introduction considerably elevated AI consciousness, fostered developer-SME collaboration for groundbreaking ideas, and accelerated AI functionality improvement for TR merchandise. The fast success and demand for brand spanking new options shortly highlighted Open Enviornment’s potential for AI democratization, so TR developed an enterprise model of Open Enviornment. Constructed on the TR AI Platform, Open Enviornment enterprise model provides safe, scalable, and standardized providers protecting all the AI improvement lifecycle, considerably accelerating time to manufacturing.

The Open Enviornment enterprise model makes use of current system capabilities for enhanced knowledge entry controls, standardized service entry, and compliance with TR’s governance and moral requirements. This model launched self-served capabilities so that each consumer, no matter their technical capability, can create, consider, and deploy custom-made AI options in a no-code atmosphere.

“The muse of the AI Platform has all the time been about empowerment; within the early days it was about empowering Information Scientists however with the rise of Gen AI, the platform tailored and advanced on empowering customers of any background to leverage and create AI Options.”

– Maria Apazoglou, Head of AI Engineering, CoCounsel

As of July 2025, the TR Enterprise AI Platform consists of 15 providers spanning all the AI improvement lifecycle and consumer personas. Open Enviornment stays considered one of its hottest, serving 19,000 customers every month, with rising month-to-month utilization.

Addressing key enterprise AI challenges throughout consumer sorts

Utilizing the TR Enterprise AI Platform, Open Enviornment helped hundreds of execs transition into utilizing generative AI. AI-powered innovation is now readily within the fingers of everybody, not simply AI scientists.

Open Enviornment efficiently addresses 4 vital enterprise AI challenges:

• Enablement: Delivers AI answer constructing with constant LLM and repair supplier expertise and assist for numerous consumer personas, together with non-technical.
• Safety and high quality: Streamlines AI answer high quality monitoring utilizing analysis and monitoring providers, while complying with knowledge governance and ethics insurance policies.
• Velocity and reusability: Automates workflows and makes use of current AI options and prompts.
• Sources and value administration: Tracks and shows generative AI answer useful resource consumption, supporting transparency and effectivity.

The answer at present helps a number of AI experiences, together with tech assist, content material creation, coding help, knowledge extraction and evaluation, proof studying, challenge administration, content material summarization, private improvement, translation, and drawback fixing, catering to completely different consumer wants throughout the group.

Determine 1. Examples of Open Enviornment use instances.

AI explorers use Open Enviornment to hurry up day-to-day duties, corresponding to summarizing paperwork, partaking in LLM chat, constructing customized workflows, and evaluating AI fashions. AI creators and Topic Matter Specialists (SMEs) use Open Enviornment to construct customized AI workflows and experiences and to guage options with out requiring coding data. In the meantime, builders can develop and deploy new AI options at pace, coaching fashions, creating new AI abilities, and deploying AI capabilities.

Why Thomson Reuters chosen AWS for Open Enviornment

TR strategically selected AWS as a main cloud supplier for Open Enviornment primarily based on a number of vital elements:

• Complete AI/ML capabilities: Amazon Bedrock provides easy accessibility to a alternative of high-performing basis fashions from main AI corporations like AI21 Labs, Anthropic, Cohere, DeepSeek, Luma AI, Meta, Mistral AI, OpenAI, Qwen, Stability AI, TwelveLabs, Author, and Amazon. It helps easy chat and sophisticated RAG workflows, and integrates seamlessly with TR’s current Enterprise AI Platform.
• Enterprise-grade safety and governance: Superior safety controls, mannequin entry utilizing RBAC, knowledge dealing with with enhanced security measures, single sign-on (SSO) enabled, and clear operational and consumer knowledge separation throughout AWS accounts.
• Scalable infrastructure: Serverless structure for computerized scaling, pay-per-use pricing for price optimization, and world availability with low latency.
• Present relationship and experience: Sturdy, established relationship between TR and AWS, current Enterprise AI Platform on AWS, and deep AWS experience inside TR’s technical groups.

“Our long-standing partnership with AWS and their sturdy, versatile and progressive providers made them the pure option to energy Open Enviornment and speed up our AI initiatives.”

– Maria Apazoglou, Head of AI Engineering, CoCounsel

Open Enviornment structure: Scalability, extensibility, and safety

Designed for a broad enterprise viewers, Open Enviornment prioritizes scalability, extensibility and safety whereas sustaining simplicity for non-technical customers to create and deploy AI options. The next diagram illustrates the structure of Open Enviornment.

Determine 2. Structure design of Open Enviornment.

The structure design facilitates enterprise-grade efficiency with clear separation between functionality and utilization, aligning with TR’s enterprise price and utilization monitoring necessities.

The next are key elements of the answer structure:

• No-code interface: Intuitive UI, visible workflow builder, pre-built templates, drag-and-drop performance.
• Enterprise integration: Seamless integration with TR’s Enterprise AI Platform, SSO enabled, knowledge dealing with with enhanced safety, clear knowledge separation.
• Resolution administration: Searchable repository, public/personal sharing, model management, utilization analytics.

TR developed Open Enviornment utilizing AWS providers corresponding to Amazon Bedrock, Amazon OpenSearch, Amazon DynamoDB, Amazon API Gateway, AWS Lambda, and AWS Step Features. It makes use of Amazon Bedrock for foundational mannequin interactions, supporting easy chat and sophisticated Retrieval-Augmented Technology (RAG) duties. Open Enviornment makes use of Amazon Bedrock Flows because the customized workflow builder the place customers can drag-and-drop elements like prompts, brokers, data bases and Lambda capabilities to create refined AI workflows with out coding. The system additionally integrates with AWS OpenSearch for data bases and exterior APIs for superior agent capabilities.

For knowledge separation, orchestration is managed utilizing the Enterprise AI Platform AWS account, capturing operational knowledge. Movement cases and user-specific knowledge reside within the consumer’s devoted AWS account, saved in a database. Every consumer’s knowledge and workflow executions are remoted inside their respective AWS accounts, which is required for complying with Thomson Reuters knowledge sovereignty and enterprise safety insurance policies with strict regional controls. The system integrates with Thomson Reuters SSO answer to routinely establish customers and grant safe, personal entry to foundational fashions.

The orchestration layer, centrally hosted inside the Enterprise AI Platform AWS account, manages AI workflow actions, together with scheduling, deployment, useful resource provisioning, and governance throughout consumer environments.

The system options totally automated provisioning of  Amazon Bedrock Flows instantly inside every consumer’s AWS account, avoiding handbook setup and accelerating time to worth. Utilizing AWS Lambda for serverless compute and DynamoDB for scalable, low-latency storage, the system dynamically allocates assets primarily based on real-time demand. This structure makes positive immediate flows and supporting infrastructure are deployed and scaled to match workload fluctuations, optimizing efficiency, price, and consumer expertise.

“Our resolution to undertake a cross-account structure was pushed by a dedication to enterprise safety and operational excellence. By isolating orchestration from execution, we ensure that every consumer’s knowledge stays personal and safe inside their very own AWS account, whereas nonetheless delivering a seamless, centrally-managed expertise. This design empowers organizations to innovate quickly with out compromising compliance or management.”

– Thomson Reuters’ structure group

Evolution of Open Enviornment: From traditional to Amazon Bedrock Flows-powered chain builder

Open Enviornment has advanced to cater to various ranges of consumer sophistication:

• Open Enviornment v1 (Traditional): Includes a form-based interface for easy immediate customization and primary AI workflow deployment inside a single AWS account. Its simplicity appeals to novice customers for easy use instances, although with restricted superior capabilities.
• Open Enviornment v2 (Chain Builder): Introduces a strong, visible workflow builder interface, enabling customers to design advanced, multi-step AI workflows utilizing drag-and-drop elements. With assist for superior node sorts, parallel execution, and seamless cross-account deployment, Chain Builder dramatically expands the system’s capabilities and accessibility for non-technical customers.

Thomson Reuters makes use of Amazon Bedrock Flows as a core function of Chain Builder. Customers can outline, customise, and deploy AI-driven workflows utilizing Amazon Bedrock fashions. Bedrock Flows helps superior workflows combining a number of immediate nodes, incorporating AWS Lambda capabilities, and supporting refined RAG pipelines. Working seamlessly throughout consumer AWS accounts, Bedrock Flows facilitates safe, scalable execution of customized AI options, serving as the basic engine for the Chain Builder workflows and driving TR’s capability to ship sturdy, enterprise-grade automation and innovation.

What’s subsequent?

TR continues to broaden Open Enviornment’s capabilities by means of the strategic partnership with AWS, specializing in:

• Driving additional adoption of Open Enviornment’s DIY capabilities.
• Enhancing flexibility for workflow creation in Chain Builder with customized elements, corresponding to inline scripts.
• Creating new templates to characterize widespread duties and workflows.
• Enhancing collaboration options inside Open Enviornment.
• Extending multimodal capabilities and mannequin integration.
• Increasing into new use instances throughout the enterprise.

“From innovating new product concepts to reimagining every day duties for Thomson Reuters staff, we proceed to push the boundaries of what’s doable with Open Enviornment.”

– Maria Apazoglou, Head of AI Engineering, CoCounsel

Conclusion

On this weblog submit, we explored how Thomson Reuters’ Open Enviornment demonstrates the profitable democratization of AI throughout an enterprise through the use of AWS providers, significantly Amazon Bedrock and Bedrock Flows. With 19,000 month-to-month energetic customers and 70% worker adoption, the system proves that no-code AI options can ship enterprise-scale influence whereas sustaining safety and governance requirements.

By combining the sturdy infrastructure of AWS with progressive structure design, TR has created a blueprint for AI democratization that empowers professionals throughout technical ability ranges to harness generative AI for his or her every day work.

As Open Enviornment continues to evolve, it exemplifies how strategic cloud partnerships can speed up AI adoption and rework how organizations method innovation with generative AI.

Concerning the authors

Laura Skylaki, PhD, leads the Enterprise AI Platform at Thomson Reuters, driving the event of GenAI providers that speed up the creation, testing and deployment of AI options, enhancing product worth. A acknowledged knowledgeable with a doctorate in stem cell bioinformatics, her in depth expertise in AI analysis and sensible software spans authorized, tax, and biotech domains. Her machine studying work is printed in main tutorial journals, and he or she is a frequent speaker on AI and machine studying

Vaibhav Goswami is a Lead Software program Engineer on the AI Platform group at Thomson Reuters, the place he leads the event of the Generative AI Platform that empowers customers to construct and deploy generative AI options at scale. With experience in constructing production-grade AI programs, he focuses on creating instruments and infrastructure that democratize entry to cutting-edge AI capabilities throughout the enterprise.

Ramdev Wudali is a Distinguished Engineer, serving to architect and construct the AI/ML Platform to allow the Enterprise consumer, knowledge scientists and researchers to develop Generative AI and machine studying options by democratizing entry to instruments and LLMs. In his spare time, he likes to fold paper to create origami tessellations, and sporting irreverent T-shirts

Because the director of AI Platform Adoption and Coaching, Sahar El Khoury guides customers to seamlessly onboard and efficiently use the platform providers, drawing on her expertise in AI and knowledge evaluation throughout robotics (PhD), monetary markets, and media.

Vu San Ha Huynh is a Options Architect at AWS with a PhD in Pc Science. He helps massive Enterprise prospects drive innovation throughout completely different domains with a concentrate on AI/ML and Generative AI options.

Paul Wright is a Senior Technical Account Supervisor, with over 20 years expertise within the IT business and over 7 years of devoted cloud focus. Paul has helped among the largest enterprise prospects develop their enterprise and enhance their operational excellence. In his spare time Paul is a big soccer and NFL fan.

Mike Bezak is a Senior Technical Account Supervisor in AWS Enterprise Help. He has over 20 years of expertise in data expertise, primarily catastrophe restoration and programs administration. Mike’s present focus helps prospects streamline and optimize their AWS Cloud journey. Outdoors of AWS, Mike enjoys spending time with household & buddies.